Tebex Terms & Conditions

This page, together with our Privacy Policy and General Website Terms & Conditions, tells you information about us and informs you of the legal terms and conditions (the “Terms”) which govern your use of our ("Seller", "We", "Us", "Our") webstore (the "Webstore").

These Terms will apply to any contract between you and the Us in respect of your purchase of video game related products, items and other content (“Products”) on the Webstore (“ Contract”).

Please read these Terms carefully and make sure that you understand them before ordering from the Webstore. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to place an order.

You should print a copy of these Terms off or save them to your computer for future reference.

We amend these Terms from time to time, as set out in Condition 11. Every time you wish to place an order, please check these Terms to ensure that you understand the terms which will apply at that time. These Terms were most recently updated on 12th June 2023.

These Terms are only available in the English language.

Information about us

We are a Licensed seller for goods for this game, game server or Discord server ("Platform"). We buy licenses for the use of digital goods and software from the Platform which we sell to end-customers. We are Tebex Limited t/a Tebex, a company registered in England and Wales with company number 08129184 and with our registered office at Tebex Limited, Levy Cohen & Co, 37 Broadhurst Gardens, London, United Kingdom, NW6 3QT. Our VAT numbers are GB167189962 & EU372035465.

Contacting us

If you wish to contact us for technical support, you need to report fraudulent activity, or that a Platform is breaching our or a partner's AUP, you can contact us by visiting https://www.tebex.io/contact/checkout.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post.

Use of the Webstore

Your use of the Webstore is governed by our General Website Terms & Conditions. Please take the time to read this document, as it includes important terms which apply to you.

Our relationship with the Platform and how the Contract is formed between you and the Us

Our Webstore will guide you through the steps you need to take to place an order with Us. When using Our order process you should check and amend any errors before submitting your orders to Us. Please take the time to read and check your order at each page of the order process.

We license logos, graphics, logos, wordmarks and other assets for the purposes of advertising and selling non-tangible digital content produced by the Platform. We purchase licenses for the use of such software that provides in-game rewards and benefits from the Platform in question.

Problems with the Products

Your contract with Us means that we will make every reasonable effort to resolve any products or queries You may have. To contact us, please refer to Clause 4.6 above. If difficulties are encountered with the performance or non-performance of an ancillary service provided to You (for example, access to the server), that is related or required to use the Product We have sold, then we may refer you to specialised external support, however you should always contact us in the first instance.

The Webstore and Products

All title, ownership rights and intellectual property rights in the Webstore are owned by Us. All title, ownership rights and intellectual property rights in the Products are owned by the Platform and licenses to use the Products are sold to Us. We, the Platform and our licensors reserve all rights in national and international law to protect such rights in the event of any violation of these terms by you.

Purchases from Us

Purchases from Us are payments for licenses to use the digital virtual items contained in the purchase. This transaction is final and there are no refunds. If you are banned for breaking the rules of the Platform, you will not be refunded this money. Bans are subject to the full discretion of the Platform, and their rules can be changed at any time. There is no guarantee on being able to access the Platform, and if the server is no longer operated the virtual items are forfeit. All items are virtual and have no value, and cannot be exchanged for real-world currency of any kind.

Some purchases may include the issue of in-game tokens, credits or similar mechanisms of simulated value - "Virtual Currency". Any Virtual Currency awarded has no physical value, can only be redeemed on the Platform such Virtual Currency was awarded for, and cannot be exchanged for real-world currency of any kind. We may monitor all purchases, including but not limited to purchases that award Virtual Currency. Any unusual patterns of Virtual Currency use reported to or identified by us will be investigated, and such Virtual Currency may be forfeit at our discretion.

Restrictions on use of Webstore

You shall not use the Webstore for any purpose other than to make personal, non-commercial purchases of Products, except as otherwise permitted by this Agreement. You shall not sell, rent, lease, license, grant a security interest in the Webstore to others without our prior written consent.

How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this document, as it includes important terms which apply to you.

Age restriction

You may only purchase Products from the Webstore if you are at least 16 years old.

Order process

All sales through the Webstore will be processed through our checkout platform located at https://checkout.tebex.io/. Payment methods, delivery times, taxes, and fees will be detailed as part of the checkout process. Please take the time to read and check your order at each stage of the order process.

Our right to vary these Terms

We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

Every time you order Products using the Webstore, the Terms in force at the time of your order will apply.

We may revise these Terms as they apply to your order from time to time to reflect any changes in relevant laws and regulatory requirements.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel your order if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.

Right of Withdrawal and Refund for European Union customers

This Condition 12 only applies to European Union (“EU”) customers.

EU law provides you with a right of withdrawal on software sales (i.e. the agreement between you and Us). This can be excluded for digitally provided content once the content is provided to the end user. The EU statutory right of withdrawal ends 14 days after you purchase or (where you have provided the appropriate consent and acknowledgement) the moment you start downloading the content and services for the first time (whichever is sooner).

Further Rights

Because you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty, not as described or not provided with reasonable skill and care. These legal rights are not affected by your right of withdrawal referred to in Condition 12 and Schedule 1 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Delivery of Products from the Webstore is performed by Us. The terms relating to this may form part of your Contract. You should contact Us in the event that you have any queries or issues in respect of this.

Price of Products

The price of Products to be paid by you is set by Us and will be as quoted on the Webstore at the time you submit your order.

We may change the prices from time to time, but changes will not affect any order you have already placed that has been accepted by Us.

How to pay

You can only pay for Products using payment methods we specify during your checkout flow.

When you provide payment information to us you represent to us that you are the authorised user of the card, PIN, key or account associated with that payment and you authorise us to process your payment with our chosen third-party payment processors for any fees incurred by you. We may require you to provide your address or other information in order to meet our obligations under applicable tax law.

You agree that you will not use IP proxying or other methods to disguise your place of residence, whether to circumvent geographical restrictions on game content, to purchase at pricing not appropriate to your geography, or for any other purpose.

Please note that some payment methods may attract additional fees for reasons including but not limited to: currency conversions, gateway fees, originator fees. We recommend you check closely the amount to pay on the confirmation screen provided by any acquirer or PSP used by us.

Our liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

Affiliated brands

We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with any third-party brands or organizations, nor their subsidiaries or affiliates, unless otherwise stated below.

List of affiliated brands:

The names, related names, marks, emblems, and images of any third-party brands are registered trademarks of their respective owners and do not imply any endorsement or other relationship. If you believe an item being offered for sale infringes the rights of a third-party brand, contact us using the information in Clause 2.

Third-Party Sites

The Webstore may provide links to other third-party sites or third-party vendors who provide content, goods, and/or services on the Internet. Any separate charge or obligations you incur in your dealings with these third parties is your responsibility. We make no representation or warranties, either express or implied, regarding any third-party site.

Other important terms

We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms.

Ancillary Services

In order to access or use the Products purchased, You may need to access or use ancillary services provided by third parties (such as servers, games clients, etc.). Access and use of these ancillary services may be subjected to additional terms. We recommend that you locate and review any such terms, as You agree any such terms, or your disagreement with such terms, will not affect or otherwise alter this purchase, and you acknowledge that no refunds will be given after the Purchase is made under any circumstances.

Schedule 1 – Right of Withdrawal for EU Customers

This Schedule only applies to EU customers.

As a user of the Webstore domiciled in an EU member state, you have the right to withdraw from any purchase on the Webstore without giving any reason.

For any digital content purchased online, you have agreed upon checkout that the withdrawal period will expire 14 days after you purchase such digital content or when you start downloading the content for the first time, whichever is sooner.

To exercise the right of withdrawal, you must inform Us of your decision in writing by email to withdraw from the purchase by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you exercise your right of withdrawal, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which We are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

The statutory right of withdrawal is not applicable as regards the supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.